buying decks on-line

The crowned one

• #1

I have had lots of good experiences buying from Chapters.ca on line. I just bought 5 or 6 decks from llewellyn for the first time 2 days ago using my credit card. I did not receive a conformation e-mail...can someone tell me if this is normal from them? I am so used to getting one immediately, confirming my transaction. I re-emailed them about 30 hrs ago, and have not heard back...Just want some extra piece of mind over the weekend. IS this normal?

 

Debra

• #2

It was normal for me, and they shipped very quickly with good packaging. Don't worry.

 

The crowned one

• #3

Thank-you very much!

 

Debra

• #4

TCO, I think they just don't have the automated system to send out a "thanks for your order" e-mail. And if you send them an e-mail, some person in the e-mail department has to read and answer it....and it's the weekend.

We get so used to instant communication! But ... I found their service excellent.

 

greycats

• #5

Debra said:

TCO, I think they just don't have the automated system to send out a "thanks for your order" e-mail. I found their service excellent.

Click to expand...

You're right, Debra. I forgot to update my credit card expiration date, and I heard from them pronto. A person wrote a very tactful note asking me to call. I did, left a message (the new date) and heard back the next day. The style was conversational and not at all like a form letter.

So, unless there's a problem or a communication from you, the next thing you get after an order is the shipment itself. Quickly.

 

AJ

• #6

tapping fingers, squirming in chair... cards comin' cards comin'

WHERE ARE THEY??

 

DeborahC

• #7

Lewellen online order

Yes, this happened to me when I ordered my Buddah Tarot a few months ago. There is a glitch in the system and the confirmation doesn't show up. I called customer service directly there were no problems

DebC

 

SunChariot

• #8

I usually order from Amazon.ca. No problems there. But last week I did order from Llewellyn for the first time, as they have that great sale going on. I got a confirmation letter from them right away afterwards. It was on July 13th I made the order...

Babs

 

The crowned one

• #9

I will phone them on monday.

 

Abrac

• #10

The telephone is definitely the best way to go with Llewellyn. I've ordered from them a couple of times and didn't get an email either time. But when I've called they are always helpful. I recently ordered the Every Day Oracle from them and waited a couple of weeks. When it didn't come I called them and they told me it was on backorder. It would have been nice if they would have at least made an effort to let me know.