faulty decks
Thread originally posted on the Aeclectic Tarot Forum on 15 Jul 2003, and now archived in the Forum Library.
| punchinella |
15 Jul 2003 |
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Hi everyone--I just purchased a Robin Wood deck (through Alibris--mail order--) & when I opened it up, I discovered that a good 60 or 70 percent of the cards are badly--& I do mean BADLY--out of focus. Something seems to have gone wrong in the print process; these cards look TERRIBLE. --Nothing like the images I viewed on-line before ordering . . . This deck is so out-of-focus that it would hurt my eyes to try & use it . . . I can't even look at some of the cards for longer than 5 seconds without feeling a headache starting up. I'm fairly new to tarot (I presently own about 20 decks--cough gag--) & have, therefore, never seen anything like this before . . . my question to all of you is--is this normal for a Robin Wood/Llewellyn deck? (Hmmn, I do own other Llewellyn decks, & none of them are even remotely out-of-focus . . . ) I want information about whether or not this is normal, because I'm thinking about sending the deck back to Llewellyn (Alibris is only a retailer, & probably couldn't do anything about this kind of problem--??) --However, if this is a common problem w/ Robin Wood/Llewellyn, then sending the deck back & asking for another will probably not do me much good.
--Any advice?? --Thanks!
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| waterdreamer |
15 Jul 2003 |
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i would call or write the company before sending them, because you may not get them back and see what they think you should do. or maybe call the place you bought them to let them know about the problem and maybe they can help you out. i don't think it's normal to get sick by looking at your cards, what kinda connect are you suppose to get with that?
monique
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| Alobar |
15 Jul 2003 |
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send it back!
this happens on occasion, and these poor printings escape the quality control process during manufacturing. most companies are not opposed to replacing them, as the very nature of the tarot requires proper focus and tint.
send it back, and get what you paid for.
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| dolphingirl |
15 Jul 2003 |
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Hi
These kinds of problems happen from time to time. Usually I am missing a card rather than fuzzy problems but when your talking companies that print several copies a minute it happenes. First thing I would do would be, contact the place where you bought it. They may very well help you out, cause lets face it take good care of your customers and they will come back. Also word of mouth is a powerful tool that many companies really value. Also I bet they would want to check there other stock to make sure that others of that deck they have dont' have the same problem.
I hope they will help you, if not you can email the companie that makes the deck. Heck if you have a scanner scan a card for them and add it to the email. :) and most all of them are super with helping you to get a deck that is good.
I have only had one company that wouldn't fix there deck and you can bet I won't be buying any more for a while.
Good Luck
DolphinGirl
www.dolphin-daze.com
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| Shade |
15 Jul 2003 |
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I was wondering about a winged spirit tarot I just got the other day one or two fo the cards seemed slightly blurred (the six of wands being one of them) but I assumed that was just common for the deck, do otehr folks who own this deck notice this... the blurring is pretty minimal
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| HudsonGray |
15 Jul 2003 |
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Yes, if they don't look as clear as what's shown on this site: http://www.nodntap.net/tarot/robin_wood_deck.shtml then something happened in the printing sequence, the sheets probably shifted on the red or yellow application which can make things pretty blurred and almost look like those things you used to use 3-D cellophane glasses for as a kid. They feed sheets of the entire deck through at one time, not individual cards, so you're talking part of a bad production run here and they probably already know about it but can't recall the decks shipped.
Send the cards back to the publisher, or take the cards to the store you got them from& show them the problem. They should replace the deck without cost (you might pay shipping charges, but that's it).
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| wavebreaker |
15 Jul 2003 |
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I had the same problem with my Robin Wood deck and I contacted Llewellyn. They sent me replacement cards (in my case, it was only about 10 cards or so).
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| punchinella |
15 Jul 2003 |
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Hi--all of that is helpful, thank you. --Those of you who have gotten replacements from Llewellyn--were those for decks/cards purchased directly from Llewellyn, or through other retailers? --Because I just called Llewellyn, & was told rather brusquely that they could/would not help me, & to take the problem back to Alibris. The thing is--if I send the entire deck back to Alibris & ask for a replacement, & that replacement comes from the same lot--chances are it's going to have the same problem! Retailers don't open sealed packages & examine them before shipping . . .
I'm thinking that the only way around this is just to ask for my money back, & start again from scratch somewhere else (purchase directly from Llewellyn?) Although I have to say that since their customer service rep. was so unhelpful just now, I'm not feeling particularly thrilled about giving them my business . . .
Okay, to recap the question: did replacement cards from Llewellyn come for decks purchased directly from them, or through other retailers?
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| wavebreaker |
15 Jul 2003 |
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Originally posted by punchinella
Okay, to recap the question: did replacement cards from Llewellyn come for decks purchased directly from them, or through other retailers? I had bought my deck in London and didn't discover the blurry cards until I got back home (in the Netherlands), so there was no way I could take the deck back to the shop. I explained this to Llewellyn when I contacted them, and that's probably why they were prepared to replace the cards.
Have you tried contacting the shop about it? Some online shops, Amazon for example, will simply send a new one without even expecting you to send the faulty one back because of the extra shipping costs.
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| HudsonGray |
15 Jul 2003 |
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I'd just order a new one from the store, when you get it stand at the counter and go through all the cards right there, in front of the clerk. That way if the next deck is from the same run, they'll see it in front of them from the sealed deck. At that point, if that's the case, I'd check with a different source. But give the original store another try. What they get in is sometimes warehoused, sometimes not, so you may not even get one from the same batch.
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| Cerulean |
15 Jul 2003 |
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Did you go through Alibris through links from abebooks.com or Amazon.com? I had emailed the mail order supplier AwesomeStuff and told them I was ordering a new Symbolon deck from them to replace a faulty used copy from another supplier that no longer distributed through Amazon.com.
Since I bought the Symbolon deck used, I put the mistake down to me buying the lowest cost without asking anything beforehand. Nowadays from Amazon or Abebooks, I only buy from used vendors that list a telephone number and storefront.
The good email that I got back made me add some brownie points to AwesomeStuff's rating as a supplier. So some mail order places have a seller rating on Ebay and Amazon.com that they are very particular about and they do replacement orders.
I do not know about receiving decks from the same print run if the deck is widely available and is distributed through several outlets.
I hope the supplier can assist.
Mari Hoshizaki
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| punchinella |
15 Jul 2003 |
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Yes, I've sent an email to Alibris (no contact phone number) but no reply yet. They seem to have a clear returns policy, but I don't necessarily want to do a straight return, so I want to communicate before actually shipping the deck back.
Why, oh why if Amazon is good about this sort of thing didn't I just purchase there?? --I suppose I'll know better next time . . .
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| Emily |
17 Jul 2003 |
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Hi Punchinella.
Hopefully you'll get a good result from Alibris and at least they'll know that some of their Robin Wood decks might be faulty.
I've never had to return a deck yet, I've been lucky I think, but I always order my decks from Amazon UK because of their returns policy, they reply to emails straight away so you know your being dealt with.
You should check out the variety of decks available on Amazon, tarot books too :)
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| punchinella |
17 Jul 2003 |
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Oh I know, Amazon's great--only I tend to buy so very much stuff, lately I've been scoping out cheaper sources (mistake?) Even used books/tarots located through Amazon can be iffy (I've been waiting 2 months now for a minchiate from Oklahoma . . . !!) Oh well, if Alibris doesn't respond soon I'll just ship the RW deck back for a refund & order it from somewhere else (from Robin Wood herself? or from Amazon . . . )
In the UK I suppose you're (relatively) close to Alida--I like them too (you're lucky!)
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| samhaindark |
17 Jul 2003 |
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I can't advise you on what to do. i just wanted to say that just under ten years ago i brought my first and favourite deck. robin wood. and i still love it and read very well from it. when you get your replacement i'd love to know how you do with them Punchinella so pvt me if you like!
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| spoonbender |
17 Jul 2003 |
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I first ordered the Robin Wood deck on Amazon, but they answered after a long time that it wasn't in stock... I then ordered my Robin Wood deck on Robin Wood's site and got it in less than a week (VERY fast, considering I live in Belgium), autographed and in perfect state--so I'd definitely recommend that if things don't work out on Alibris... good luck!
Spoonbender
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| punchinella |
17 Jul 2003 |
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Oh, thank you Spoonbender, now I'll definitely know to order from Robin Wood's site!
& everybody--I'm getting sort of uncomfortable with all this attention. Can we move on to someone else's problems now (or close the thread)? --Too much attention is . . . well, a bit unnerving . . .
You've all been SUPREMELY helpful, thank you thank you thank you . . .
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| punchinella |
17 Jul 2003 |
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(& to Samhaindark--okay, well, I wasn't immediately attracted to the Robin Wood tarot, but I was curious about all the excitement it seems to generate . . . so one night I was on some website--I don't actually remember which one--the mystic eye maybe?--& called up RW tarot, & suddenly/unaccountably "got it" . . . all the figures on the screen seemed incredibly luminous, they seemed to glow from within, etc. etc., moreover it was at that point that I happened to notice the magician's sexiness . . . of course I promptly ordered the deck, & was pretty much excited about it . . . until it arrived, of course, out-of-focus & emphatically NOT glowing . . .
Okay, anyway, I'll try to remember to let you know how my new deck reading goes when I finally get a clear copy--?? --P.)
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The faulty decks thread was originally posted on 15 Jul 2003 in the Tarot Decks board, and is now archived in the Forum Library. Read the active threads in Tarot Decks, or read more archived threads.
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