Problems with Amazon - any advice?

Thread originally posted on the Aeclectic Tarot Forum on 25 Jan 2004, and now archived in the Forum Library.

Dark_angel	25 Jan 2004
I recently ordered 2 (quite pricey) decks from Amazon.co.uk, and changed my address details on their website at the same time. But they're insisting on delivering the package to my old house, and I can't go and pick stuff up from there because it's a rented flat and I don't have keys for it, or any way of getting mail forwarded. So, basically, unless I can get them to change it, I'm being charged £40 for two decks I'll never get. Help?

full deck	25 Jan 2004
Try going into your account settings and adding another address -- your current address -- and then selecting shipment to that address. That should work in the meantime. You may have to delete the credit card information and enter it in again but I'm not sure of that. Amazon.com account settings are awkward to edit, that's true!! There should be a way of eventually contacting them from within your account settings so that you can ask them questions.

VGimlet	25 Jan 2004
Have you tried going into the site and choosing "change delivery address"? I would try that, if the items haven't shipped yet. Keep in mind though, if you checked your order this weekend, the system might have been partially down for maintenance and not showing you all the information about your order. (I had this happen recently - my whole order had vanished - but it was just because the site was partly down for maintenance - it all came back a few hours later.) If that doesn't seem to work, I would e-mail the customer service department right away.

jmd	25 Jan 2004
I would also personally e.mail the customer service department. Mention that you have changed your mailing address, but that their system didn't seem to want to accept it in the order you did it. I would also mention that you are informing them of the problem, and that non-receipt at your new address would mean being charged by your credit card company for a service not rendered (they would realise the implications of this, and I'm sure they'll get onto it straight away :))

Dark_angel	26 Jan 2004
Thanks guys! Apparently they've already sent it to the old address, even though I've emailed them, but I'll reenter my data for new purchases (it was strange - at first it was being sent to my new address, then it changed). jmd, that sounds like such a cool legal thing to say - definitely going to use that! Fingers crossed. x

Emily	26 Jan 2004
Hi Dark_angel, When I order from Amazon I always check the order to make sure the address is right on the order page. Its strange that they've been so difficult. Is at your old address to accept the package? You might be lucky and it doesn't get delivered. Also like jmd mentions complain to Amazon again - when you hit the submit button you expect their system to change the details - they do it quick enough when its a credit card number they are after.

The Problems with Amazon - any advice? thread was originally posted on 25 Jan 2004 in the Tarot Decks board, and is now archived in the Forum Library. Read the active threads in Tarot Decks, or read more archived threads.