Ever had an amazon-order that went astray?

Thread originally posted on the Aeclectic Tarot Forum on 17 Dec 2001, and now archived in the Forum Library.

catlin	17 Dec 2001
Hi, I had ordered the Robin Wood deck on German amazon on 19th November. On 8th December I got an e-mail that the deck was sent but...I never got it! I got all my other items I ordered via amazon but this deck went somehow astray! Now I am mad as a cat and wonder if it never left amazon, went astray on posting or if someone from the house snatched it away :(( Has anybody also had such unpleasant experiences?

Soraya	17 Dec 2001
Hi Catlin, Actually, I none of my orders ever got lost in the mail with Amazon.de, which I use all the time, being in Austria, but I did have an order that did not get processed. Something was wrong in the system. Anyway, I order books from Amazon.de all the time and occasionally have a question about my complex orders (bit of a book freak, I'm afraid). You can write to them directly and they will answer your complaint/request. I have found that they are very good about it. It's certainly worth a try. Soraya

MeeWah	17 Dec 2001
If that much time has elapsed from your original order, contact the amazon division you ordered from pronto! I've only ordered a few times from the U.S. division & not had an order go astray. It has a solid customer service reputation. My daughter & I were holiday shopping & combined our orders as one, so there were 15 items total. It was not until the first shipment arrived that we realized the remaining items were out of stock & on back order, which made us nervous because the missing items are intended as gifts--figures, doesn't it? The following shipments have been every couple of days, & today 2 small packages of 1 book apiece arrived, thus completing our order--thankfully! The accompanying invoices indicate they were processed on 2 different days & 3 days apart, too. Amazon ships out items as soon as they are available. I sympathize with you & hope this will be resolved soon!

Osher	17 Dec 2001
I ordered a book, but recieved someone else's order (his surname was the next one alphabetically). I called Amazon, they were very helpful, and I returned the books. Next day the book I wanted turned up. A week later, I recieved the book again. I called Amazon, being honest, and was told that they couldn't have made an error being the book was a special order one, and that I had made the mistake. So, I kept it. I tried to return it, was told I was foolish to return it, but Amazon refused to accept it. Seems like someone wanted me to have 2 copies of it !

catlin	18 Dec 2001
Hi friends, Thanks for your support! I finally managed to get through the hotline at amazon.de (after several fruitless tries, all lines were busy) and the guy there promised me to send a replacement. I hope this will arrive save and sound here! Keep your fingers crossed for it!

arizonagirl	19 Dec 2001
All the stuff I've ordered from Amazon.com has always arrived promptly and accurately. It's always shipped by UPS. I keep on record the shipment tracking number and check at ups.com to see the progress of the package from amazon to me. That way I know when it will be delivered.

Ceti	02 Jan 2002
Catlin, I'm glad that you contacted Amazon.com about your missing order. They're usually very good about replacing things. I had that problem for a while until I figured out that a neighbor was stealing my packages. I couldn't be sure which neighbor and did not want to accuse anyone falsely, so I started having Amazon.com deliveries made to my work address. That worked fine. During this crazy time, Amazon.com replaced a number of purchases! Hope you get things straightened out. Ceti

nexyjo	03 Jan 2002
has anyone had any experience ordering used books through amazon? i'm interested in a book that is out of print, but they show several copies of it used, which are actually sold through a third party. the sellers are rated, and the least expensive one is offered by a seller that has a very high "rating", so i'm seriously thinking of ordering it... luv and light, nexy

funkpuss	29 Jan 2002
YES many a time!. ,I'm sooooooo fed up with them as I have spent £100's. I must say that they have been helpful but I never sem to receive my books and I've checked at my local sorting office and with the postman but still no books. I will try another Co. funkpuss

catlin	29 Jan 2002
I got another Robin Wood deck from amazon right after Xmas. I am pretty convinced that this scum and f...bastard of my landlord's son has snatched away the amazon package just to vex me. Several other things have disappeard, too, even out of my letter box and I am pretty sure that this foul b... is behind. Sending stuff to my workplace is a bit tricky as I am still a leasing worker and I do not want to have my stuff send to the leasing company I work for. Would look too funny.

funkpuss	29 Jan 2002
Hi I thinks it's best to leave a not for the Postman, so that it's not picked up by someone else, also it will make the other neigbours think twice about taking mail that belongs to you. I did receive abook on devils at my old address but it was already opened. I hope it freaked them out. I'm sure they think I'm some kind of witch! And even write a letter to your local sorting office because it might nit be Amazon it could be your neigbour if you live in a block of flats. + it's againt the law toopen mail that is not addressed to you. Good luck with your orders

MeeWah	29 Jan 2002
Any tampering or theft of mail is intolerable! Notify the postal authorities; law enforcement if it applies. In the U.S., it is a federal offense, subject to a lengthy jail term & a hefty fine. Have had good experience dealing with the following Amazon.com zShops merchants: Zephyr Used & Rare Books Woodland, Washington Zephyr@worldaccessnet.com Book Barn Pelham, New Hampshire DaveConly@aol.com

catlin	30 Jan 2002
In Germany, it is also forbidden by law to steal or open mail which is not directly addressed to you but as I have no hard evidence I could do nothing about that. Of course my postman and the guy who delivers the parcels know that they should deposit them either at my neighbour's or at the local post office but as the post staff changes frequently it is a bit difficult. I could not resist on casting a spell on the stolen deck and usually the spells I cast come true, not immediately but after a certain time and something tells me that the spell is already working :P

The Ever had an amazon-order that went astray? thread was originally posted on 17 Dec 2001 in the Talking Tarot board, and is now archived in the Forum Library. Read the active threads in Talking Tarot, or read more archived threads.