Contacting publishers in search of missing cards

Thread originally posted on the Aeclectic Tarot Forum on 09 Dec 2002, and now archived in the Forum Library.

Kyrielle	09 Dec 2002
I've received two decks recently that have had duplicates of one card, but are missing another card. I want to write to the publishers, but I'm not sure quite how to do that. Should I try to locate an e-mail address, or would plain paper mail be better? Should I write to the publisher or the distributor, when two different companies are given? To whom should I address my letter? I was taught "Dear sir or madam," but every time I use that it sounds stuffy to me, as does "To whom it may concern." I know a lot of people have written to publishers about their incomplete decks, so hopefully someone can answer my questions. -- Kyrielle

Kirali	09 Dec 2002
I contacted Llewellyn and used the address on the inside flap of a book. I hand wrote them saying I would like a new 9 of swords from such and such deck by the author. For Dear Sir or Madam, I used Dear Revered Publisher,.. hehehhe Sucking up yes, but it can't hurt. ;) It took about a week for them to send me my card so I was delighted at their promptness. They also sent me a catalog! hehe Now I get to order all kinds of neat books now. Hope that helped :)

Scorpion	09 Dec 2002
My experience was with Bear & Co (the Phoenix deck) and I e-mailed them. They responded very quickly with a whole new deck and didn't even ask for the old one back. I was very impressed with their service.

Jewel	09 Dec 2002
My experience was with the Cosmic Tribe. I had a marred card and e-mailed the publisher. I used "To whom it may concern" and I received a brand new deck/book set. I was very pleasantly surprised! Remember, publishers know we have many choices, they are pretty responsive and willing to provide good customer service. Good luck!

wavebreaker	09 Dec 2002
I got a Tarot Nova with three cards missing and I simply looked up the publisher's website and sent them an email about it. At first they didn't reply and it turned out they never received my first email. When I finally did get a reply, after having sent another email, they immediately sent me the missing cards and I got them within a week.

Maan	09 Dec 2002
My vision quest tarot had no cards missing but some cards were misprints. The wantde to send me replacements but the deck was in reprint. I almost forgot about them until i received a email that my replacements would be send to me early january!!!!!!!! :) Good luck with getting your replecements

The Contacting publishers in search of missing cards thread was originally posted on 09 Dec 2002 in the Talking Tarot board, and is now archived in the Forum Library. Read the active threads in Talking Tarot, or read more archived threads.