firecatpickles
Here is my nightmare.
I sent this E-mail to customer service.
Boycott Barnes & Noble!
I sent this E-mail to customer service.
Boycott Barnes & Noble!
AVOID Barnes & Noble!!!!
BodhiSeed
(((Kilted Kat
))), that was a nightmare! It's bad enough to have all the confusion with an order, but to have to deal with rude customer service folks on top of that is awful! You can sign me up to avoid them...
))), that was a nightmare! It's bad enough to have all the confusion with an order, but to have to deal with rude customer service folks on top of that is awful! You can sign me up to avoid them...EarthFaery
What an ordeal KK! Ask to speak with the customer service manager and see if you can get it straightened out with them, they're usually a lot nicer and more willing to work with you, if not do what my mother does and send a copy of the letter certified to the CEO of B & N 
If you have a store near you, they can order anything you want, I go in and do it cuz the store is right in the plaza I work in, but I'm sure you can call and place an order. It gets shipped to right to the store, 3 days at the most and they call when it's in. I do it all the time, it gets there faster and you don't have to pay for shipping
If you have a store near you, they can order anything you want, I go in and do it cuz the store is right in the plaza I work in, but I'm sure you can call and place an order. It gets shipped to right to the store, 3 days at the most and they call when it's in. I do it all the time, it gets there faster and you don't have to pay for shipping
celticnoodle
that is a nightmare, KK. how awful! it's extremely frustrating to go through also when it's you going through it!!
I agree w/SMV. If you can go into the store in person, and place the order, it's easier and quicker. of course you do have to drive to and from the store to order it and then again to pick it up, but if it is in a location near you, then not too big a deal.
Good luck KK. let's hope this mess is cleared up very soon for you! (((KK)))
I agree w/SMV. If you can go into the store in person, and place the order, it's easier and quicker. of course you do have to drive to and from the store to order it and then again to pick it up, but if it is in a location near you, then not too big a deal.
Good luck KK. let's hope this mess is cleared up very soon for you! (((KK)))
Silverlyn
Ugh! B & N needs to hire ME, so you (and others) won't have a problem like that occur again!
blackroseivy
WOW! That is pretty ghastly, KK...
I'd say that I certainly WON'T deal with them online. I don't really use them anyway - Amazon is MY store, + sometimes Biblo.com, Abebooks & Chapters in CA.
WAY out of line...
That is pretty ghastly, KK...I'd say that I certainly WON'T deal with them online. I don't really use them anyway - Amazon is MY store, + sometimes Biblo.com, Abebooks & Chapters in CA.
WAY out of line...
firecatpickles
Well it worked! They claim they were checking their inventory they're so full of it! lol
Scheduled to ship out on the 19th.
Still won't go back there again.
Scheduled to ship out on the 19th.
Still won't go back there again.
GreenMoonBeam
Why put a customer thro' that cr*p? Sorry it happened to you,KK. As said, I
go right to the top if I get put out with (lack of) customer service.
Being in Australia, I do not use them often but will ensure I boycott them in future.
go right to the top if I get put out with (lack of) customer service.
Being in Australia, I do not use them often but will ensure I boycott them in future.
Grymdycche
You forgot another alternative - Borders.
I like Borders because their membership is totally free. Granted, you don't get discounts off of every book you buy, but they email coupons for members about once a week, and they vary in value from 20% up to, sometimes, 40%! Plus, you get so much credit back after so many purchases too.
I also wouldn't put too much stock in the BBB, they aren't much help, really. Most large companies and corporations are BBB members themselves, and pay dues, so all the Better Business Bureau is likely to do is note your complaint and then have a laugh at your expense along with the rep from the company you're complaining about. They're about worthless, IMO.
They side more with businesses than consumers; if the business pays dues to become a member and is "approved" by the BBB, they have then, in effect, a form of protection from consumers. It's a sham.
In the States, I get vastly more satisfaction by going to my county's Consumer Affairs division - that makes them stand up and take notice of your complaint.
I like Borders because their membership is totally free. Granted, you don't get discounts off of every book you buy, but they email coupons for members about once a week, and they vary in value from 20% up to, sometimes, 40%! Plus, you get so much credit back after so many purchases too.
I also wouldn't put too much stock in the BBB, they aren't much help, really. Most large companies and corporations are BBB members themselves, and pay dues, so all the Better Business Bureau is likely to do is note your complaint and then have a laugh at your expense along with the rep from the company you're complaining about. They're about worthless, IMO.
They side more with businesses than consumers; if the business pays dues to become a member and is "approved" by the BBB, they have then, in effect, a form of protection from consumers. It's a sham.
In the States, I get vastly more satisfaction by going to my county's Consumer Affairs division - that makes them stand up and take notice of your complaint.
weaver
Another thought for next time; do you have a decent independent bookseller in your area, KK? While it is true that most small stores can't offer the ongoing discounts the big box stores do, most independents more than make up for higher prices in customer service. They are willing to special order any book/deck they don't have in stock and don't impose shipping charges on SO's. My favorite bookseller lets customers decline purchasing special orders if, after viewing, the item doesn't meet the customer's expectations.
Of course, everyone's best way is going to be different, but I actually think I have saved money since I shifted away from shopping at the big stores. When I was getting better "deals", I'd buy more to either become eligible for "free shipping" OR just buy stuff I really didn't need or want because I was getting such a good buy. In my home, those extra things inevitably ended up collecting dust.
Now, if my local small businesses can't access whatever it is I want, I try to buy from small independently run online businesses (such as Tarot Garden). So far, since adopting this approach, I have enjoyed really positive customer service experiences.
Whatever path your shopping takes, I hope all of your future purchases unfold seamlessly!
Sue
Of course, everyone's best way is going to be different, but I actually think I have saved money since I shifted away from shopping at the big stores. When I was getting better "deals", I'd buy more to either become eligible for "free shipping" OR just buy stuff I really didn't need or want because I was getting such a good buy. In my home, those extra things inevitably ended up collecting dust.
Now, if my local small businesses can't access whatever it is I want, I try to buy from small independently run online businesses (such as Tarot Garden). So far, since adopting this approach, I have enjoyed really positive customer service experiences.
Whatever path your shopping takes, I hope all of your future purchases unfold seamlessly!
Sue
