Reply from Kunati
Sorry, folks, but I don't find your emails on creased cards and it's upsetting to me because we really nursed the quality and are very proud of Kat's deck and the results. I can only assume we're not getting those emails. (Try my personal email
publisher@kunati.com -- I'm delighted to hear from anyone -- including those many wonderful testimonials on the deck).
There were, so far, in our emails -- that I can find -- exactly 8 decks out of several thousand (not a bad percentage) -- and I haven't even asked for people to return decks as proof of defect. There was one person who I replied to, who was forgotten by our distributor for two weeks (due to their busy spring season), but who was subsequently sent a deck. In all cases, we simply sent new decks without requesting the defectives back to send to our printer.
We've replied within one day to each one we received, so I'm puzzled -- and worried -- by a couple of your comments -- it means email is not reliable. By the way, a couple of you might get them late (notably, one person in Europe and one in Australia) since replacements are sent from Chicago (although bear in mind, retailers will also replace decks IMMEDIATELY). If you feel you haven't received an answer, please try my personal email below, or ask your retailer for a replacement (they're obligated to, and we have a full replacement policy in place for them!).
Sorry for confusion. I can only guess some emails are not getting through (we have very light spam filtering).
By the way, the handful of issues -- by my calculation, 0.02% issues, due to bindery -- related to the the complex gilt process which caused sticking (i.e. bent cards, etc).
My apologies to anyone who emailed and received no reply. Perhaps try this email:
publisher@kunati.com.
We're quite proud overall of the quality and production, and some issues are to be expected with gilt cards. Out of my own personal collection (about 111 decks currently, I've had to ask publishers to replace three), but they always referred me back to the store. If you requested a replacement, and I wrote you that it's on it's way, it will be. If not, write me personally. If you didn't get a reply at all, it's because we didn't get the email -- we always reply if we get the email.
As you know emails are subject at times to going astray, especially in publishing (where we get thousands of emails per week) -- but we will gladly replace any defective deck and we apologize for any inconvenience. You may also, certainly, write to us by snail mail. Email is
publisher@kunati.com, and snail mail it to Kunati Inc, 75 First Street, Orangeville, ON, Canada L0N 1S5.
By the way, we -- or any retailer -- will replace the deck. We can replace a single card, too, because one person did ask (I think the deck was already a friend! and parting was "such sweet sorrow") but mostly we've sent new decks. Any retailer should do this for you too, and if any do not fulfill this obligation, I hope you'll let me know. Once again, I apologize!