US Games: Poor QC and customer service?

Miss Divine

daenys said:
Quick update. After sending a third email (through the same form) and posting this thread I received an overnight response from Ilana at US Games. The cynical part of me thinks a PR person must have seen this thread, but that's partly what I was counting on.

Thanks Karen, AJ, but it's the time zone that's the issue with calling. I sure hope I don't get mailed a damaged card! (But I know what you mean. :) )
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I emailed through the online form as well. It was a lady by the name Ilana Steiner, she was the one that emailed me back. :)
But years ago it was Stuart Kaplan that emailed me back. Just depends I guess.
 

Telspepper

Two ,months ago I realized I didn't have a court card in one of my decks and emailed US Games immediately from their website (I do believe).
Ilana Steiner helped me. I had a new card in a little over a week. She was very nice in her emails and prompt.
 
Tarot of Innocence - it now exists Need help to identify Tarot deck