I'll phone him if you like. "A friend of mine is concerned that...." But I think (if she's willing and has the same deal with BT that I do) Pen would do it BETTER...
Not least because she is a lot further from Cramlington than I am...
But much more that I am deaf and might miss something VITAL in the conversation. Seriously. This is very sad, but honestly, there are people in this thread that can testify to my poor hearing. Still, if NO-ONE else in the UK will, I'll do it. It's too good to miss.
At least he read it