Debra
I'm thinking that although we may think of Llewellyn as a huge corporate megabusiness, it's not. It's like our corner Magic(k) Shoppe where mom and pop sometimes lose the order but they're real nice and having a hard time competing with Amazon.com and *shudder* Wal-Mart. Like my local health food & vitamin shoppe...they're a little more expensive and a little less organized but a lot more human so I go there and the hell with the big chains.