Success getting replacement from US Games

[rhombchick]

Just a quick question.

Has anyone had any success requesting a replacement card from US Games?

I have a Tarot of the Old Path missing a queen of swords.
I've posted in the lost cards thread
I've contacted US Games via their websites e-mail twice but have not received a response.
I've checked my junk mail religiously just in case but haven't seen a reply....

When my divine legacy arrived with a battered fool card, I received a replacement within a week from Llewelyn...
I can't help but feel slightly miffed at not receiving a response.

Does anyone know a different e-mail I could contact them at?
Has anyone ever had any success in receiving a replacement card, and if so, how did you go about doing it because I've run out of ideas...

 

[Golden Moon]

US Games has a nasty way of responding to e-mail. I told them once if they could replace 2 cards of the Universal Wait Tarot Deck the blue box edition and they reponded by saying that I should by a new deck of cards.


But oh well, each their own.

 

[thorhammer]

Did you wave Llewellyn's great customer service in their faces?

To me, they seem to be a cold, impersonal and uncaring company. Once you've spent the dough, they don't care at all, and they're not worried about losing custom because . . . they don't.

We keep buying USG decks. Until we stop, they won't change.

\m/ Kat

 

[Abrac]

They have a 1-800 number if you can find it. It might be at their website or in a lwb. I keep tracking it down then losing it again. Someone will answer, but whether they'll send a replacement I don't know.

 

[AJ]

Call them. Steward Kaplan responded to my last request.

Email with them is hopeless.

 

[rhombchick]

Oh.... I guess that answers my question.

What a shame.

It's a beautiful deck. Maybe thor is right... I'll try and include that in my next e-mail.

Glad I am not the only one that this happened to...

 

[rhombchick]

Ha!
Ok, so now I've gotten crafty...
I decided to put something into my shopping cart and e-mail them re alternate payment methods as I don't have a credit card, for obvious tarot-and-shop-a-hollic reasons.
I've also included at the end a request for the card...
I wonder if this will get a response...?

I did find the phone number however it's American and I'm not sure I want to pay long distance just to get told no...
Although it looks like it's quickly becoming my only option...

 

[conversus]

Please post that phone number, others who have this problem may have great difficulty finding it on their own!



CED

 

[gregory]

Please post that phone number, others who have this problem may have great difficulty finding it on their own!

CED

It's on their site:

(800) 544-2637

ETA rhombchick - you cannot call US 800 numbers from outside the US. I have an email address somewhere; I will PM you.....

 

[hippiewitchie]

Call them. Steward Kaplan responded to my last request.

Email with them is hopeless.

Same here. I emailed twice about missing a card in a new deck ( I think it was for Deviant Moon) I got no response. When I called they were very nice and sent a replacement right out.

Another alternative might be to contact the artist. I had contacted the artist for Motherpeace for a replacement card instead of US games because I had not gotten the deck new.