FraterGrant
Well, lets begin with the story...
I bought The Golden Tarot by Kat Black. It was amazing and I effing loved it. The one problem was that my King of Coins was actually shorter than the rest of the cards. So, I called US Games and they told me they would send a replacement. They did. And it was LONGER than the rest of the deck. I honestly dont know what was wrong with it. So, I called them again. They said to just send in the deck and they would send me a brand new one. I sent it, and its been about 3 months since Ive had my deck of tarot cards.
I called about a week ago, and got the most pathetic lie I've ever heard. (A USG Employee) said "Oh, I sent one deck out already. But it must have gotten lost. I'll send another one and tomarrow I will call you with the tracking number so you can track it" Needless to say the call never came, neither did the supposed 'first' deck, nor the second.
I called back at 2:00 some days later. Some woman said "(USG Employee is on his lunch break. call back later". I did, at 3. "Still on his lunch break. 3:30 "still on his lunch break". 4:00 "WHY ARE YOU CALLING HERE? YOU ARE ONLY ONE CUSTOMER MIGUEL HAS 500 WHAT IS WRONG WITH YOU LEAVE A MESSAGE HE WILL GET BACK TO YOU". This lady, was screaming at me. I couldnt believe my ears. I had left messages. many. no response. I have no idea what to do. Will someone please help me? PLEASE! I JUST WANT MY GOLDEN TAROT!
I bought The Golden Tarot by Kat Black. It was amazing and I effing loved it. The one problem was that my King of Coins was actually shorter than the rest of the cards. So, I called US Games and they told me they would send a replacement. They did. And it was LONGER than the rest of the deck. I honestly dont know what was wrong with it. So, I called them again. They said to just send in the deck and they would send me a brand new one. I sent it, and its been about 3 months since Ive had my deck of tarot cards.
I called about a week ago, and got the most pathetic lie I've ever heard. (A USG Employee) said "Oh, I sent one deck out already. But it must have gotten lost. I'll send another one and tomarrow I will call you with the tracking number so you can track it" Needless to say the call never came, neither did the supposed 'first' deck, nor the second.
I called back at 2:00 some days later. Some woman said "(USG Employee is on his lunch break. call back later". I did, at 3. "Still on his lunch break. 3:30 "still on his lunch break". 4:00 "WHY ARE YOU CALLING HERE? YOU ARE ONLY ONE CUSTOMER MIGUEL HAS 500 WHAT IS WRONG WITH YOU LEAVE A MESSAGE HE WILL GET BACK TO YOU". This lady, was screaming at me. I couldnt believe my ears. I had left messages. many. no response. I have no idea what to do. Will someone please help me? PLEASE! I JUST WANT MY GOLDEN TAROT!