ghost271
It makes me hesitant to buy any decks from them for awhile.
It makes me hesitant to buy any decks from them for awhile.
Just how many decks from Llewellyn have people had an issue with ? I've not had one in all the decks I have bought of theirs (except that I hate the packaging !). How many from LoS ? (Sweet Twilight is only distributed by Llewellyn; it is published by Lo Scarabeo).
I've had ONE issue with an LoS deck, emailed them and had replacements for two cards in the mail the NEXT MORNING (which from Italy to the UK is pretty good.) And I know people here who have THEMSELVES damaged LoS cards have been supplied with replacements - and in my case with a box (I wrecked one while using a deck in a tent !) I feel sure an email to Llewellyn would achieve the same result. And there are people here who have had similar results contacting U S Games.
There will always be a few problems in any print run. I bought a Penguin book once which was beautifully bound together - with one whole section completely missing - and sadly they didn't even HAVE another copy as it had just gone OOP that actual week, but they refunded me and let me keep the part I had (as it was short stories rather than a novel, this could have been a lot worse !). Now THAT was annoying. One from Oxford University Press with one section twice and another missing entirely (they replaced it as soon as I noticed - as it was a poetry anthology, this was not until TWO YEARS after I bought it. But they did anyway.) Both books were printed in the UK.
The major publishers will in my experience always sort things out. Not buying anything because of a vanishingly small number of problems (we here are a very small part of the tarot buying public !) is a considerable over-reaction, IMHO.
About the badly cut cards...our art director has been in touch with the printer about it. They found the error or whatever that made it happen and will make sure it doesn't happen again. I believe that if people have problems that if they contact customerservice@llewellyn.com that they will do what they can to remedy it, like send replacement cards. It was an error on the part of the printer and unfortunate.