daenys
(This may be in the wrong forum. If it is, please move it, thanks!)
I bought the Winged Enchantment Oracle deck a few weeks ago. One card came with a massive white chip in the back, a clear production defect, which sticks out like a sore thumb when I'm shuffling.
US Games has ignored both my emails about it to date. Honestly, I'm starting to get pissed off... If they're too stingy to replace just ONE card, then at least give me a response, for crying out loud!!
That's three for three decks from US Games, for me, which have had some noticeable production flaw. My Joie de Vivre has weird lines running through about half the cards, which appear when the cards catch the light. But this is the first time I've complained about anything, and I'm not impressed. At all.
Anyone else have issues with US Games and/or their customer service? If so, how did you resolve it?
Thanks!!
I bought the Winged Enchantment Oracle deck a few weeks ago. One card came with a massive white chip in the back, a clear production defect, which sticks out like a sore thumb when I'm shuffling.
US Games has ignored both my emails about it to date. Honestly, I'm starting to get pissed off... If they're too stingy to replace just ONE card, then at least give me a response, for crying out loud!!
That's three for three decks from US Games, for me, which have had some noticeable production flaw. My Joie de Vivre has weird lines running through about half the cards, which appear when the cards catch the light. But this is the first time I've complained about anything, and I'm not impressed. At all.
Anyone else have issues with US Games and/or their customer service? If so, how did you resolve it?
Thanks!!